Terms and Conditions

Welcome to the Alhazem store. By using this online store or completing a purchase, you agree to the terms and conditions outlined below.

Please read these terms carefully before using the store or making any purchase.

Use of the Store

The store may only be used for lawful shopping purposes, and the customer agrees to provide correct and accurate information when placing an order.

The store reserves the right to take appropriate action in the event of unlawful use of the store or any attempt to misuse its services.

Products and Prices

We strive to display products, information, and prices as accurately as possible.

Product colors or details may vary slightly due to differences in screen settings or photography conditions.

Prices and offers available in the store are subject to change without prior notice, and this does not affect orders that have already been confirmed, unless stated otherwise.

Orders

When placing an order, the customer is required to provide correct and complete information, including name, phone number, and delivery address.

The order will be prepared after purchase confirmation and shipped to the address entered during checkout.

Alhazem reserves the right to contact the customer to confirm or clarify any information related to the order when necessary.

Payment

Payment is made through the payment methods available and announced in the store at checkout.

Payments may be processed through external payment service providers, and such payments are also subject to the terms and policies of the relevant payment service provider.

Shipping and Delivery

The order will be delivered to the address registered during checkout.

Shipping fees are calculated according to the fees shown in the store at checkout.

The customer is responsible for ensuring the phone number and delivery address are correct to avoid any delay or failure in delivery.

In case of a delay due to the shipping company or circumstances beyond Alhazem's control, the order will be followed up with the shipping company and the issue will be resolved as soon as possible.

Returns and Exchanges

Returns and exchanges are subject to the store's Return and Exchange Policy.

For perfumes and products that require opening or using the packaging, the product must be in its original, unused, and unopened condition, in accordance with the terms set out in the Return and Exchange Policy.

The store's terms do not affect any rights granted to the consumer under the applicable laws and regulations of the State of Kuwait.

Damaged or Non-Matching Products

If a damaged or non-matching product is received, the customer must contact Alhazem customer service as soon as possible, providing the order number and any necessary photos of the product and packaging.

The case will be reviewed and appropriate action taken in accordance with applicable regulations.

Intellectual Property

All content on the store, including text, images, logos, designs, and visual content, is owned by Alhazem or used with permission from its owners.

None of the store's content may be copied, reused, or distributed without prior permission, except to the extent permitted by law.

Disclaimer

We strive to provide accurate and up-to-date information throughout the store; however, unintentional errors may occur in some information, prices, or product details.

Upon discovering any error, the store reserves the right to correct it and take appropriate action in accordance with applicable laws and regulations.

Amendment of Terms and Conditions

Alhazem reserves the right to update or amend these terms and conditions from time to time. The updated version will be posted on this page.

It is advisable to review this page periodically for any changes.

Governing Law

These terms and conditions are governed by the laws and regulations applicable in the State of Kuwait.

In case of any conflict between these terms and any right granted to the consumer by law, Kuwaiti laws and regulations shall be the governing reference.

Contact Us

For any inquiries or feedback, you can contact Alhazem customer service through the contact channels available on the store.

Alhazem – Kuwait