At Al-Hazem, we are committed to providing an easy and reliable shopping experience, and we adhere to shipping and return policies in compliance with the applicable laws and regulations of the State of Kuwait.

Return and Exchange Policy
Due to the nature of our products, especially perfumes, returns and exchanges are subject to the terms and regulations applicable in the State of Kuwait.

• The return or exchange request must be submitted within 24 hours of receiving the order.
• The product must be in its original condition and unused.
• The product must not be opened or have had perfume sprayed from it.
• The invoice or proof of purchase must be kept.
• The product must be inside its original packaging with all accessories included.

Shipping Policy

• The order will be prepared after purchase confirmation.
• The order will be delivered to the address registered during checkout.
• Shipping fees will be calculated according to the fees shown in the store at checkout.
• Please make sure the phone number and address are correct before confirming the order to avoid any delivery delays.
• In case of a delay due to the shipping company or circumstances beyond Al-Hazem's control, the order will be followed up with the shipping company and the issue will be resolved as soon as possible.

Damaged or Non-Matching Products
If a customer receives a damaged product or one that does not match the order, please contact Al-Hazem customer service immediately upon receiving the order, providing the order number and clear photos of the product and packaging.
After reviewing the case, appropriate action will be taken — either replacing the product or processing the order in accordance with applicable regulations.

Cases Not Covered by Returns
Returns or exchanges are not accepted in the following cases:

• The product has been used or opened.
• The perfume has been sprayed or the product tested.
• The product is damaged due to misuse.
• The original packaging or part of the product's contents is missing.
• Proof of purchase is not provided when required.

These terms do not affect any rights granted to the consumer under Kuwaiti laws and regulations.

How to Request a Return or Exchange
To submit a return or exchange request, please contact Al-Hazem customer service and provide us with the following information:

• Order number.
• Product name.
• Reason for the return or exchange request.
• Photos of the product and packaging if needed.

The customer service team will review the request and contact the customer to complete the required procedures.

Notice
This policy is subject to the laws and regulations applicable in the State of Kuwait, and in case of any conflict between this policy and any right granted to the consumer by law, Kuwaiti laws and regulations shall be the governing reference.

Al-Hazem – Kuwait